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WARRANTY POLICY

-WARRANTY POLICY-

PLEASE EMAIL SALES@USALAB.COM FOR QUESTIONS

 

-SHIPPED AND USED IN THE LOWER 48 STATES OF AMERICA POLICY-

USA Lab products are warrantied to be free of workmanship, mechanical, and material defects for 0 days to three years from date of purchase depending on the product. Within this warranty period USA Lab will replace or repair components that fail due to manufacturer defect. For such repairs or parts, shipping charges will be covered in full or in part by USA Lab.

This warranty does not cover any failures due to alteration, repairs, misuse, accident, or abuse. This warranty also does not cover wear items such as glassware, heating elements, thermocouples, oil seal sets, gaskets, switches, and sensors. The warranty does also not cover wrongful input voltage. The customer needs to be responsible in monitoring power rating and routine checking. If using water in a heater or chiller, the customer must only use distilled water. Other forms of water will void the warranty.

 ANY product that is used in HIGH DUSTHIGH HEAT, and/or HIGH HUMIDITY locations. Will NOT be covered under warranty. The units ARE NOT designed to be used in an environment other than a CLEAN LABORATORY. Any unit that has failed due to neglect and abuse will not be allowed to be returned.

Fittings and steel do NOT carry any warranty. Fittings and steel items with a defect or other issue must be identified within 30 days of arrival and USA Lab MUST be contacted. After 30 days, there will be no replacements sent for fittings or steel items with a defect or issue. Cross threading, misuse, improper storage, or improper care of fittings/steel are considered user error and are not covered under warranty. 

Glassware does NOT carry any warranty. Glassware items with a defect or other issue must be identified within 3 days of arrival and USA Lab MUST be contacted. After 3 days, there will be no replacements sent for glassware items with a defect or issue.

 

-SHIPPED AND USED OUTSIDE OF THE LOWER 48 STATES OF AMERICA POLICY-

USA Lab products are warrantied to be free of workmanship, mechanical, and material defects for 0 days to three years from date of purchase depending on the product. Within this warranty period USA Lab will replace or repair components that fail during normal daily use. Such repairs or parts will be covered in full by USA Lab and the customer will be responsible for shipping, labor, and custom duties.

This warranty does not cover any failures due to alteration, repairs, misuse, accident, or abuse. This warranty also does not cover wear items such as glassware, heating elements, thermocouples, oil seal sets, gaskets, switches, and sensors. The warranty does also not cover wrongful input voltage. The customer needs to be responsible in monitoring power rating and routine checking. If using water in a heater or chiller, the customer must only use distilled water. Other forms of water will void the warranty.

ANY product that is used in HIGH DUSTHIGH HEAT, and/or HIGH HUMIDITY locations. Will NOT be covered under warranty. The units ARE NOT designed to be used in an environment other than a CLEAN LABORATORY. Any unit that has failed due to neglect and abuse will not be allowed to be returned.

Fittings and steel do NOT carry any warranty. Fittings and steel items with a defect or other issue must be identified within 30 days of arrival and USA Lab MUST be contacted. After 30 days, there will be no replacements sent for fittings or steel items with a defect or issue. Cross threading, misuse, improper storage, or improper care of fittings/steel are considered user error and are not covered under warranty. 

Glassware does NOT carry any warranty. Glassware items with a defect or other issue must be identified within 3 days of arrival and USA Lab MUST be contacted. After 3 days, there will be no replacements sent for glassware items with a defect or issue.

 

*****This policy can change at any point in time based upon what USA Lab deems fit. Please keep this in mind when purchasing and viewing our policy.*****

 

 

 

For another further questions, feel free to contact us at:

PHONE: 734-855-4890  |  EMAIL: sales@usalab.com