SHIPPING POLICY
-SHIPPING POLICY-
BY ACCESSING OR OTHERWISE USING THE SITE YOU AGREE TO THESE TERMS & CONDITIONS.
USA Lab’s shipping hours are Monday-Friday 9am to 2pm EST, excluding holidays. We ship with UPS, USPS, and Multiple Freight Companies. Our orders are processed throughout the day. Orders will typically ship within 1-3 business days after your order is received and the payment has been processed. We place high priority on express and overnight shipments; however, we cannot guarantee an order will ship the same day. This is in consideration of events such as an item being out of stock, weather conditions, or other unforeseen circumstances. If you need a rush order, please plan accordingly, and contact us for additional information and charges.
Selecting an expedited shipping option does not expedite order processing.
Expedited shipping methods do not include weekends.
All transit times are estimated. USA Lab is not responsible for delays in shipping.
FREIGHT SHIPMENTS
If your order needs to be shipped by freight carrier it can take 1-5 business days to ship depending on the items. This applies to large items that need a crate built, special packaging, dropship, or products that require additional paperwork (such as international orders and hazmat paperwork).
DAMAGES / CLAIMS
If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. USA Lab cannot take responsibility for damaged shipments that are accepted and signed for. For damaged, rejected shipments, USA Lab will file a claim with the carrier and ship a replacement once the damage inspection is complete.
If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 2 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials, and the damaged items for inspection by the carrier.
All orders must be inspected upon arrival and claims must be filled within 3 business days. Failure to do so may require additional parts to be purchased.
SERVICES
The customer is responsible for selecting the delivery services required for their location. USA Lab is not responsible for fees incurred after delivery. Customer is responsible for any fees incurred during shipment. Fees will need to be paid within 30 days of delivery. Freight services can include, but are not limited to:
• Liftgate: Liftgates enable carriers to lift and lower shipments from the ground to the truck and vice versa, so this fee applies when a consignee (party receiving the shipment) does not have the means to load or unload the freight using a dock or forklift.
• Residential: Charged when the carrier makes a pickup or delivery at a home, private residence, including a business operating out of a home.
• Limited Access: Applies when the carrier picks up or delivers to locations such as Farms, Universities/Schools, Hospitals/Medical Facilities, Military Bases, Government Buildings, Convention Centers, Construction Sites, Airports, Ocean Docks, Wharfs, Piers, etc. These locations also include places with guard/gate, areas deemed rural, unpaved roads/driveways, etc. If a carrier is unable to fit a full 53' trailer, limited access delivery will be charged.
• Inside Delivery Charge: Fee applied when a carrier must go beyond the loading dock to pick-up or deliver the shipment.
• Storage: If a carrier must store a delivery, then the carrier may charge a storage fee, either by the hour or by the day.
• Redelivery: There are several reasons a carrier may need to redeliver an order; if no one is available to accept the delivery, if the shipment is rejected by the receiver, if the necessary equipment isn’t on site, etc. Redelivery is one of the priciest accessorial fees because it essentially requires the carrier to redo the job and miss out on other income.
• Detention: If a carrier is delayed for any reason at a shipper/receiver, detention charges may apply. Shipping contracts typically allow for some detention time, but if a driver is detained beyond the time noted, charges are applied. Docks that have long wait times are unappealing to carriers. They often choose to avoid these shipments altogether.
• Advanced Notification: If a carrier needs to notify a consignee before making a delivery, they charge a fee for the extra work.
RETURNED TO SENDER (UNDELIVERABLE "UDI") SHIPMENTS
If a shipment is returned to USA Lab by the carrier, USA Lab will process the return and issue a refund to the customer's original payment method, minus any applicable fees.
Orders that are refused, canceled, or returned for any reason, including but not limited to the following, will incur return shipping charges and a 15% restocking fee, which will be deducted from the refund:
- Incorrect, incomplete, or insufficient address information.
- Recipient unavailability or failure to pick up the package within the designated timeframe.
- Absence of necessary documentation or clearance for international shipments.
- Delivery refusal or order cancellation by the recipient after dispatch.
- Non-payment of international duties, taxes, or brokerage fees for customs clearance.
- Order cancellation due to delays in delivery to rural service areas, with the recipient unwilling to wait for delivery.
- Rejection of hazardous materials at the delivery destination by the carrier or due to local regulations.
Customers who still want the originally purchased items after a UDI event must place a new order. Original shipping charges and Hazmat Tariffs paid on the order are non-refundable. If the cost of return shipping equals or exceeds the value of the items, no refund or credit will be issued for the UDI shipment.
INTERNATIONAL SHIPMENTS
Orders shipping outside of the continental United States fall under our international guidelines. International shipping may include import duties and tariffs that are not charged or collected by USA Lab. USA Lab not responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by your country for importing consumer goods. We do not collect this beforehand and cannot estimate the shipping cost or additional charges as these costs vary depending on location and the carrier used. As an international consumer, please do your research to ensure no surprise charges when clearing your package through customs. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is the purchaser's full responsibility to verify the customs, duties charges, and procedures in your country before placing your order. In the event the receiver refuses to pay these fees, the shipping carrier will return the package(s) to USA Lab at the receiver’s expense. The original shipping, the return shipping charges, and a 15% restocking fee will be withheld from the customer’s refund.
IMPORT DUTIES AND TAXES
For our international clientele, it is the receiver's obligation to possess any necessary licenses and to settle all duties, taxes, and brokerage fees incurred. Should the receiver decline to fulfill these financial responsibilities, the shipping carrier will return the goods to USA Lab at the receiver's cost.
INTERNATIONAL CUSTOMERS
Non-payment of duties, taxes, and brokerage fees or failure to provide required import documentation will lead to the shipment's return to USA Lab. We will issue a refund minus the original shipping cost, the return shipping charges, and a 15% restocking fee.
Please be aware that return shipping fees may sometimes match or surpass the value of the items being returned. In such scenarios, USA Lab will not issue a refund or credit for the returned/UDI shipment.
For items classified as hazardous materials, please note that the Hazmat Tariff paid is non-refundable.
Customers must be knowledgeable about their local import restrictions. USA Lab is not liable for compensation or replacements for items discarded by customs due to import restrictions.
SHIPMENT CANCELLATIONS
Orders that have shipped out of our warehouse cannot be cancelled and will require a return authorization. Orders that are cancelled and packaged may also be subject to a restocking fee. Please see our Return Policy for more information.
USPS
If at checkout, a USPS shipping option is selected, and the shipment gets lost in transit or is damaged; the customer is responsible for filing a claim with USPS. USPS may take up to 180+ days to complete the investigation.
USPS International First-Class deliveries generally take between 7-21 days to arrive (not a guaranteed window). USA Lab will not offer any compensation for a shipment shipped with this method.
PO BOX
To prevent shipping issues, any address that is provided with a PO box number will be shipped with USPS regardless of the method that is chosen at checkout.
If the purchased item(s) cannot be sent via USPS, a request will be sent via email for a physical address for the shipment.
Alcohols, Lab Chemicals and/or Hazardous materials cannot be shipped to a PO box. We will contact you for an alternative address to ship to.
*****This policy can change at any point in time based upon what USA Lab deems fit. Please keep this in mind when purchasing and viewing our policy.*****
RETURNING ITEMS
Customer is responsible for packaging up items to the same standard or better when returning items. If the returned item is used, damaged, missing any parts, or is damaged during return shipping because it wasn't packaged correctly,
some sellers might provide a partial refund to account for the loss in the item's value. If the item was damaged due to it being insufficiently packed and protected for shipping
For items damaged in shipping, you have 3 days to notify USA Lab. If damage is not noted in that time, the buyer is responsible for return shipping.
Condition of returns policy overview
Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, USA Lab may provide a partial refund to account for the loss in the item's value.
This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.
Returned items that do not meet the below criteria may be subject to a partial refund.
General return requirements
Same or unaltered condition (not an exhaustive list):
Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
All parts and accessories must be intact
Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
Items must have original tags, labels, and/or any accompanying materials that were originally included
Help a buyer with an item that hasn’t arrived
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information from one of the shipping carriers integrated with eBay showing it was delivered by the estimated delivery date.