Returns policy
USA Lab offers a 30-day returns policy from when your package is delivered to your shipping address. By placing an order with USA Lab, you express that you have read and agreed to the following returns policies:
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USA Lab does not accept returns for customized items. When purchasing a customized item, you agree that there are no returns due to the nature of the item(s) being specific to your needs. USA Lab does not accept returns on any solvents or consumables.
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For pre-orders, there is a 10 % non-refundable fee associated with canceled pre-orders. This covers the banking fees and the hold fee.
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By default, a minimum of 15 % restocking fee is applied on all items that are in original packaging and unused with no damage. This applies to all items returned within 30 days, without exceptions. You are responsible for the return shipment unless deemed defective by USA Lab. In that case, USA Lab will pay for return shipment and replacement shipment costs.
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The item(s) must be returned in original packaging and in undamaged condition. The item(s) must have no signs of usage or wear including stickers, scratches, dents, resins, non-standard fluids, plant matter, or any other wear not representing a new, unused item.
Unused and undamaged products not in original packaging will be subject to a restocking fee equal to 25 % of the purchase price.
Products deemed defective with any signs of usage, wear, or damage, including, but not limited to, the presence of botanical material, resins, cleaning agents, stickers or decals, or any damage, wear, or tear, will not be accepted for return.
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After the returned item is received, tested, inspected, and processed, a refund will be issued. If your item(s) are in original packaging and unused, you will be refunded the initial purchase price with the 15 % restocking fee deducted.
If your item(s) are deemed damaged or used, you will not be refunded.
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Contact support@usalab.com at USA Lab
